For us buying a hot tub was a considerable investment so rather than buy one over the internet or from a DIY store we decided to go to the experts. This was absolutely the best decision we could have made. The service from Solent Pools and Hot Tubs has been exemplary from our very fist visit. Anna was friendly and helpful, answering all of our questions over several visits and making recommendations based upon our needs and upon the access issues that we had with our property. We chose the Catalina Odyssey hot tub, we liked it because it was robust, was the perfect size for our family and complemented our home and garden. Anna arranged everything including the site survey, the electrical installation work and the delivery. On the big day a small army of people arrived to carry the hot tub up a dozen steep steps and along the pathway to our garden. There was only just enough clearance for the hot tub, even the garden gate together with its hinges had to be removed. The guys worked incredibly hard for nearly an hour to finally deliver the hot tub into position unscathed. The hot tub has been fantastic! We use it several time a week and really look forward to relaxing in it after work. The after sales support from Solent Pools and Hot Tubs has helped us hot tub novices to navigate the water management regime, thank to their advice and guidance we have found it far easier than we had expected. We cannot recommend Solent Pools and Hot Tubs enough. They are a great company to deal with.